ATSI

Had a vehicle that decided to stop moving, contacted ATSI. A quote was sent to me very quickly, had a transmission ordered and on its way within 24hrs. Everyone kept in contact with me all the time and when they found another issue, they fixed it “as part of the cost”. Definitely will refer them to anyone with transmission issues. I regularly use a local garage for all of my vehicles, but ASTI price was lower and decided to go with them.

So the beginning of the year my 2018 Ford escape decided it's transmission wanted to die so I had it taken to atsi to get it diagnosed and fixed Gabby one of the managers there I believe worked hard and tirelessly helping fight and work on my warranty to get the service I needed and the coverages I needed to get my vehicle back to working condition and even fought them on getting me a rental hands down the best service and help I've ever received. I feel tbh that woman deserves a raise or recognition for her hard work and devotion

What a tremendous experience, I would highly recommend ATSI to anyone in need of car repair. My step-son was headed out to college and stopped in Lawrence to see some old classmates at KU. On his way to the gym the next morning his transmission went out. He drives a 2012 Subaru legacy. We called the dealer and they couldn’t even see us for an appointment until over a week later and he had to report to school in 4 days. We saw ATSI and the good reviews and noticed they were not too far away so we called them and they said they could get us in same day for diagnosis! Sadly, they confirmed his cvt transmission had gone out and would need to be replaced at a cost he simply could not afford. He had scraped his Pennie’s and worked so hard all year to get to college and he was devastated to say the least. This is where ATSI truly shined. They recognized his situation and discounted the cost substantially allowing him to use what little he had and borrow some from us to make it all work out. What’s even better was initially they told him they couldn’t repair it for over a week due to parts delays so he was in the process of looking to find a way to get all of his things to school and figure out how to get back to get the car. ATSI finished the car two days later allowing him to take off for school, arrive safely on time, and none of this would have been possible without stellar customer service and compassion. I’ve worked in the auto repair industry myself and service like this is just hard to come by these days. What ATSI did and how they did it is a direct example of what all repair shops should aspire to be and a direct reflection of the character of the company and its employees. I cannot thank you enough for what you did and I hope you have many more years of success and stories like this to share with others! THANK YOU!

To whom it may concern: We are from Colorado; My Son is attending the university of Kansas. while on his way about 9 miles from his apartment his car broke down. because I have no clue about any repair shops in Lawrence, I had my car towed to the first place I could find so they could diagnose the issue. 2 weeks have gone by and still no word. I did some research and found this place called ASTI, I have called them numerous times and I must say if the auto service is as good as the customer service is I have no doubt I'll be one happy camper! hats off to Brittany, Amarachi, & Mariah. while I am far from getting my car repaired, the experience so far has been such a pleasant one, thanks to these 3 girls (Lady's) Thank you all. ,